Patient Satisfaction

With every patient interaction, the associates of Health Management renew our commitment to providing unsurpassed service and the highest quality healthcare available.  Every patient in every Health Management facility knows that at Health Management , we not only care for you, we care about you.        

Fulfilling our primary mission – to deliver compassionate and high quality healthcare services that improve the quality of life for the patients, physicians and the communities we serve – is dependent on providing a world class experience.  This foundation of service, and the delivery of uncompromising care, is the basis for everything we do. 

Our commitment to superior service has resulted in our hospitals receiving numerous awards and recognition from independent accrediting agencies.  We have been applauded not only for our commitment to your complete satisfaction but also for our follow through.  While we appreciate the accolades we receive from industry experts, we realize that the most important opinion is that of our customer.  We actively pursue patient feedback, suggestions and involvement in improving our processes and updating our procedures. 

Throughout their stay, our patients are offered a variety of opportunities to provide feedback.  Each of our hospitals retains Patient Advocates, whose primary function is to elicit, collect and respond to customer issues.  We also engage the services of The Gallup Organization to survey our patients and to provide process improvement and healthcare industry expertise.  We monitor results of these patient surveys on a daily basis, make appropriate changes to address issues and pass on praise for exceptional customer service. 

At Health Management we truly value our patients’ opinions before, during and after their treatment.  We listen and we care.